make a claim 24/7 – 365 days a year.

we cover accidental stains and damages subject to a few terms. the below covers the basics. please read the full terms & conditions so you know what we can do for you. example: attacking your sofa with an axe because you had a bad day, is not covered.

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you will need:

i

proof of purchase

photos of accident

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about 5 minutes

quick run down on what’s covered

read full terms & conditions here.

accidental stains such as

  • food & drink
  • acetone & lipstick
  • nail polish
  • human fluids (excluding perspiration)
  • corrosive chemicals & acids
  • paint
  • gum
  • crayons & soaps
  • creams & lotions
  • fake tanning solutions
  • cosmetic solutions
  • adhesives
  • pet stains caused by bodily fluids

accidental damages such as

  • rips
  • cuts
  • tears
  • pulled stitching
  • burns
  • if you’re flying a drone inside the house and the propeller accidentally cuts the sofa (true story)

accidental stains such as

  • food & drink
  • acetone & lipstick
  • nail polish
  • human fluids (excluding perspiration)
  • corrosive chemicals & acids
  • paint
  • gum
  • crayons & soaps
  • creams & lotions
  • fake tanning solutions
  • cosmetic solutions
  • adhesives
  • pet stains caused by bodily fluids

accidental damages such as

  • rips
  • cuts
  • tears
  • pulled stitching
  • burns
  • if you accidentally fall off the table while playing guitar hero and the metal clip on the guitar scratches your new leather sofa (true story)

accidental stains such as

  • food & drink
  • acetone & lipstick
  • nail polish
  • human fluids (excluding perspiration)
  • corrosive chemicals & acids
  • paint
  • gum
  • crayons & soaps
  • creams & lotions
  • fake tanning solutions
  • cosmetic solutions
  • adhesives
  • pet stains caused by bodily fluids

accidental damages such as

  • rips
  • cuts
  • tears
  • pulled stitching
  • burns
  • if you accidentally fall off the table while playing guitar hero and the metal clip on the guitar scratches your new leather sofa (true story)

accidental stains such as

  • food & drink
  • acetone & lipstick
  • nail polish
  • human fluids (excluding perspiration)
  • corrosive chemicals & acids
  • paint
  • gum
  • crayons & soaps
  • creams & lotions
  • fake tanning solutions
  • cosmetic solutions
  • adhesives

accidental damages such as

  • rips
  • cuts
  • tears
  • pulled stitching
  • burns

click here to start your claim

products

leather care kit

fabric care kit

general care kit

mattress protector

contact

1300 979 771

claims@upcareonline.com

po box 3205, helensvale tc qld 4214